Reference

How we handle your privacy

This Privacy Policy explains how 3utools handles the data tied to your account, device and session when you open an account or ask us for access.

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3utools How we handle your privacy
CONTACT PATHS

Where to send privacy requests

If you want privacy help, use the contact paths below and say exactly what you need: access, correction, deletion or a copy of your stored record.

Email us Write to [email protected] from the email on your account. Include the name on file, the request you want, and the last login details you remember so we can match it safely.
Account form Open the privacy form inside your account area to ask for access, correction, or deletion. The form keeps the request linked to your profile so we can process it without extra back-and-forth.
Written request If you prefer a written route, send a signed request with your account contact details and the change you need. We use this when a request touches security or record checks.
STORAGE RULES

How we store and protect data

We handle this area with the same checks we use for account security: only the data needed for service, a clear reason for each record, and limited access inside our team.

Data we keep

We keep only the fields needed to run your account, confirm transactions, answer support requests and meet legal recordkeeping duties. If a field is not needed for those jobs, we avoid collecting it.

Cookie signals

Cookies and similar device signals help us remember your session, spot device changes and block repeated login attempts. You can manage browser cookies, but some parts of the site may not hold your session as long.

Login checks

When your password changes or a new device signs in, we may ask for extra checks before exposing private account data. That extra step protects the name, wallet and contact details saved on your profile.

Retention

We hold records only for as long as they are needed for account support, dispute handling, fraud checks or legal duties. After that period, we remove, mask or archive the data according to our storage rules.

Request changes

If your contact details, saved address or account name need correction, send the exact update and proof that links the request to your profile. We update fields only after matching the record on file.

Contact route

For privacy concerns, use the contact methods in the support section and say whether you want access, correction, deletion or a copy of your stored records. We then move the request to the right team.

Questions about your data rights

Use this section when you want a quick read on your rights, record access and the steps we take before changing any account detail. The answers stay focused on privacy, not on general site use, and they point you to the right contact route when you need help. If your location changes, local law may also affect what we can show or keep for that account.

It covers the data linked to your account, device, session and support requests. That includes sign-in records, cookie signals, contact details and retention rules, along with any sharing needed to run the service lawfully.

We collect the details you submit, the login and device data needed for security, and the request history that helps us answer privacy and account questions. We do not collect fields that have no clear use.

Cookies and similar tags help us keep you signed in, remember the choices you make on the forms we show, and spot unusual access. If you change browser settings, some session functions may reset sooner.

Yes. Send a request through the contact paths listed here, say what you want changed, and use the email or account details tied to your profile. We verify the match before we touch any record.

We keep records only for the period needed for support, security, tax, audit or legal duties. After that period ends, we remove, mask or archive the data so it is no longer used for normal account work.

Use the email, form or written route shown in the support section. Say whether you want access, correction, deletion or a copy of your record, and our team will route it to the right place.

Yes. Access depends on local law and is available where local law permits. If a request is restricted in your region, we explain what we can provide and what we must keep for legal reasons.

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